Privacy Policy
Last updated: March 2026
Arabian Trade Route ("ATR", "we", "us", or "our") operates the arabiantraderoute.com website and the ATR mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
We collect information you provide directly to us, including: - Contact information: name, email address, phone number, company name - Business information: industry, service requirements, RFQ details - Account information: phone number for OTP authentication - Communication data: messages sent through our platform or chatbot - Files and documents: uploaded as part of RFQ submissions We also automatically collect certain information when you use our services, including device information, IP address, browser type, and usage patterns.
2. How We Use Your Information
We use the information we collect to: - Process and manage your RFQ submissions and trade requests - Communicate with you about services, quotes, and project updates - Provide customer support through our platform and chatbot - Send push notifications about order status and important updates - Improve our services and develop new features - Comply with legal obligations and protect our rights - Analyze usage patterns to enhance user experience
3. Data Storage & Security
We implement industry-standard security measures to protect your personal information. Data is stored on secure servers with encrypted connections. Authentication tokens are stored using secure storage mechanisms on your device. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
4. Third-Party Services
We may share your information with trusted third parties who assist us in operating our platform, including: - Cloud hosting and infrastructure providers - Analytics: our self-hosted, cookieless Umami instance (analytics.arabiantraderoute.com) to count page views and key actions such as form submissions; it sets no cookies and stores no personal identifiers - Communication services for notifications and messaging - Payment processing partners These third parties are obligated to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
5. Your Rights
You have the right to: - Access the personal information we hold about you - Request correction of inaccurate or incomplete data - Request deletion of your personal information - Opt out of marketing communications and push notifications - Export your data in a portable format - Withdraw consent for data processing To exercise these rights, contact us at [email protected].
6. Cookies & Local Storage
Our website uses cookies and local storage to enhance your experience. These include: - Essential cookies for authentication and language preferences - No analytics cookies: our Umami analytics is cookieless - Local storage for offline functionality and draft saving You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our services.
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: Email: [email protected] Website: arabiantraderoute.com/contact Arabian Trade Route Hong Kong · Guangzhou
This policy applies to all Arabian Trade Route services including our website, mobile application, and related services.
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